Fujitsu Transaction Solutions Inc. has completed the rollout of a point-of-sale (POS) technology replacement for Nordstrom, one of the nation’s leading fashion specialty retailers.
The contract, announced in January 2002, covered more than 150 U.S. stores, which were transformed with new TeamPOS 2000 POS terminals, GlobalSTORE® software and professional installation services. The new store systems technology is assisting salespeople to improve the transaction flow at POS. According to Jan Walsh, vice president and business information officer for Nordstrom, the company undertook several strategic initiatives beginning in 2001 that involved system upgrades designed to enable process efficiencies and improve decision-making.
“This new generation of technology systems provides our salespeople with enhanced tools to service our customers,” said Walsh. “By coupling Fujitsu’s software and hardware, we have a platform capable of delivering new functionality to the point of service. And the full lifecycle solution that Fujitsu offers complimented our desired rollout strategy as well as our long term business requirements.”
Fujitsu’s store systems initiative at Nordstrom began with concurrent customization efforts in Wake Forest and San Diego for its base GlobalSTORE application, to meet Nordstrom business requirements. As a result of Fujitu’s integration and customization efforts, Nordstrom salespeople can now access their Personal Book application through GlobalSTORE.
To ensure that all equipment work flawlessly “right out of the box,” all Fujitsu POS terminals were integrated and tested in the company’s Foothill Ranch, Calif., staging and integration facility. As many as eight stores were built simultaneously at Foothill Ranch and more than 9,400 POS terminals and servers were integrated and tested prior to installation.
“Our business model is specifically designed to partner with and meet or exceed the expectations of retailers who are competing in an ever-challenging environment,” said Austen Mulinder, president and CEO of Fujitsu Transaction Solutions Inc. “Few retail IT providers can deliver like Fujitsu does time and again on such large-scale retail installations that challenge the service and support infrastructure.”
About Nordstrom, Inc.
Nordstrom, Inc. is one of the nation’s leading fashion specialty retailers, with 152 US stores located in 27 states. Founded in 1901 as a shoe store in Seattle, today Nordstrom operates 95 full-line stores, 49 Nordstrom Racks, five Faconnable boutiques, one free-standing shoe store, and two clearance stores. Nordstrom also operates 32 international Faconnable boutiques, primarily in Europe. Additionally, Nordstrom serves customers through its online presence at http://www.nordstrom.com and through its direct mail catalogs. Nordstrom, Inc. is publicly traded on the NYSE under the symbol JWN.
Fujitsu Transaction Solutions Inc. is a wholly owned subsidiary of Fujitsu Limited (TSE: 6702) and the IT “lifecycle solutions” provider for consumer transaction environments. The company collaborates with customers to relentlessly reduce their costs and improve their profitability. Fujitsu’s offerings include multi-vendor infrastructure management services, point-of-sale hardware and software, mobile devices and self service systems including U-Scan. The company has some 1,500 employees in the U.S., Canada and the Caribbean. Example customers include Canadian Tire, ChevronTexaco, Hannaford Bros., H.EB., Loblaws, Nordstrom, Payless ShoeSource, Regal Cinema, Ross Dress for Less, Staples, Stop & Shop and The TJX Companies, among others. The company also has a 50/50 joint venture with Retalix Ltd. (NASDAQ: RTLX) in StoreNext Retail Technologies LLC, the No. 1 supplier of retail technology to independent grocers and regional chains. Web site: www.ftxs.fujitsu.com